Return and refund policy
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@noctebeauty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@noctebeauty.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@noctebeauty.com.
REFUND & RETURN POLICY – NOCTE BEAUTY, LLC
Last Updated: November 22, 2025
We want you to be happy with your purchase from Nocte Beauty. Because we sell personal care and cosmetic products, we have specific rules for returns to protect product safety and quality.
This policy applies to purchases made directly from www.noctebeauty.com. If you purchased our products from another retailer, please get in touch with that retailer directly.
1. Return Eligibility
- We accept returns within 30 days of the date of delivery.
- To be eligible, items must be:
- In original packaging, and
- Unused or only lightly tested (we understand you may try a small amount).
Products that are substantially used or empty are not eligible for return.
Non-returnable items:
- Products marked as “Final Sale” at the time of purchase
- Digital products or gift cards
- Free gifts or promotional items
2. Hygiene and Safety – Opened Products
Due to hygiene and safety reasons:
- We generally do not accept returns of heavily used or nearly empty products.
- Perfumes, body mists, deodorants, hair/scalp treatments, and other body products may be returned only if:
- They are unused or lightly tested, and
- Returned within the 30-day window.
If a product is defective, damaged, or you received the wrong item, please see Section 5 below.
3. How to Start a Return
To begin a return:
- Email us at support@noctebeauty.com within 30 days of delivery.
- Include your order number, the item(s) you wish to return, and the reason for the return.
- We will review your request and, if approved, send you return instructions.
We may provide a prepaid return label or ask you to ship the item back using your own carrier. If you ship it yourself, we recommend using a trackable method and keeping your receipt.
4. Return Shipping Costs
- If you are returning an item because you changed your mind, did not like the scent/texture, or for any reason not caused by our error, you are responsible for return shipping costs.
- If you are returning an item because it was damaged, defective, or incorrect, we will cover or reimburse reasonable return shipping or provide a prepaid label.
Original shipping fees paid on your order are non-refundable, unless the return is due to our error.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, appears defective, or you received the wrong product:
- Contact us at support@noctebeauty.com within 48 hours of delivery.
- Include your order number, a description of the issue, and clear photos of:
- The product
- The packaging
- Any visible damage or leaking
After reviewing, we will:
- Send a replacement at no additional cost, or
- Issue a refund for the affected item, depending on your preference and product availability.
Please do not discard the product or packaging until we confirm the resolution.
6. Condition of Returned Items
Returned items should:
- Be securely packaged to prevent leaks or damage in transit
- Include original product packaging (bottle/jar/tube, outer box if applicable)
If a returned item is:
- Empty or significantly used beyond a small test amount, or
- Heavily damaged due to improper packing,
we reserve the right to deny a refund for that item.
7. Refund Processing
Once we receive your return:
- We will inspect the item(s).
- If the return is approved, we will process a refund to your original payment method.
Please allow:
- A few business days for us to process the return after receipt, and
- Additional time (usually 3–10 business days) for your bank or card issuer to post the refund to your account.
You will receive an email notification when your refund has been processed.
8. Exchanges
We do not process direct exchanges (swap one item for another in a single step).
If you would like a different product:
- Start a return for the original item (if eligible).
- Place a new order for the product you want.
If the exchange is due to our error (e.g., wrong item shipped), we will cover the cost of sending the correct item.
9. Gifts
If you received an item as a gift:
- If the purchaser initiates the return, the refund will go back to their original payment method.
- If you as the recipient want to return it, contact us with information about the gift (name of purchaser and approximate order date).
- In some cases, if we cannot verify the original payment, we may offer store credit instead of a refund.
10. Order Changes and Cancellations
We begin processing orders quickly. If you need to change or cancel an order:
- Email us immediately at support@noctebeauty.com with your order number and request.
- If your order has not yet shipped, we will do our best to accommodate changes or cancellations.
- If your order has already shipped, you may need to wait until it arrives and then follow the normal return process.
We cannot guarantee that changes or cancellations will be possible once an order is placed.
11. Contact for Returns
All return and refund questions should be directed to:
NOCTE BEAUTY, LLC – Customer Care
Email: support@noctebeauty.com
We currently provide support by email only.
There is no phone support at this time.